FAQS
Frequently Asked Questions (FAQ) for a 3PL Provider
General Questions
What is a 3PL provider? A Third-Party Logistics (3PL) provider offers outsourced logistics services, which encompass anything that involves management of one or more facets of procurement and fulfillment activities.
What specific 3PL services do you offer? We offer a range of services including warehousing, distribution, transportation, inventory management, order fulfillment, as well as value-added services like packaging and assembly.
Why should I use a 3PL provider? Using a 3PL provider can help your businesses reduce costs, improve efficiency, access expertise and technology, scale operations. Which will then award you the time to focus on other core business activities.
How do I choose the right 3PL provider for my business? Consider factors such as the provider’s expertise, range of services, technology, scalability, cost, reputation, and alignment with your business needs, goals and values.
Warehousing and Distribution
How do your 3PL warehousing services work? Our 3PL warehousing services include receiving, storing, and managing inventory. This ensures your products are stored safely and can be quickly picked, packed, and shipped as needed.
Can you handle seasonal fluctuations in my inventory? Yes, we are equipped to handle seasonal fluctuations. We offer scalable solutions to accommodate increases or decreases in inventory and order volume.
Transportation and Freight
What transportation services do you offer? We offer various transportation services including full truckload (FTL), less-than-truckload (LTL), air freight, ocean freight, and expedited shipping. We have partnerships with the major carriers: USPS, Fedex, UPS, DHL.
Can you handle international shipping? Yes, many 3PL providers have expertise in international shipping, including customs brokerage, documentation, and compliance with international regulations.
Order Fulfillment
What is order fulfillment in the context of a 3PL? Order fulfillment involves the entire process from receiving an order to delivering it to the customer. This includes picking and packing products, shipping, and handling returns.
How do handle returns and reverse logistics? We manage returns by receiving returned items, inspecting them, restocking or disposing of them, and processing refunds or exchanges as required.
Can Rogue Fulfillment integrate with my e-commerce platform? Yes, integrate with mosts e-commerce platforms, allowing seamless order processing, inventory management, and real-time updates.
Cost and Pricing
How much does it cost to use a 3PL provider? Costs vary based on the services required, volume of goods, complexity of operations, and specific provider pricing structures. It typically includes storage fees, handling fees, packaging, transportation costs, and any additional service fees such as customization, marketing, etc.
Are there any hidden fees I should be aware of? It's always important to review your contract and discuss all potential fees upfront. Some common additional fees include long-term storage, special handling, and rush orders, marketing inserts, etc. However, as a boutique 3PL, Rogue Fulfillment takes pride in offering a straight forward price structure with no hidden, or impossible to understand costs.
How can using Rogue Cooperative save my business money? By leveraging our expertise, technology, and economies of scale, businesses can reduce operational costs, lower transportation expenses, and minimize investment in warehousing and equipment. You can also eliminate the need for costly labor.
Customer Support and Quality Control
How does a Rogue Cooperative ensure quality of service? We implement strict quality control processes and use advanced technology for tracking and monitoring.
What kind of customer support can I expect? You will receive a dedicated account manager and 24/7 support to address any issues or concerns as promptly as possible.
How do I get started? Start by assessing your logistics needs. If you think we can be of assistance to you, contact us for an introductory call and we will talk you through the process.